[Remote] Patient Service Representative
Note: The job is a remote job and is open to candidates in USA. Dental Care Alliance is looking for a Patient Service Representative at Lakeview Dental Center in Chandler, AZ. The role involves providing high levels of patient care and satisfaction while supporting the clinical team, answering inquiries, scheduling appointments, and assisting with treatment plans.
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Skills
- Must have exceptional customer service skills
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
Benefits
- Full-time Schedule: Monday, Tuesday, Thursday 9am -6pm, Wednesday 10 am - 7pm, Friday 8am - 2pm
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
Company Overview
Company H1B Sponsorship
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