[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Cubic Corporation is a leading company in transportation systems, seeking a Customer Service Representative to be the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies and performance metrics.

Responsibilities

• Respond to incoming customer calls promptly and courteously to ensure a positive service experience
• Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism
• Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity
• Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution
• Provide clear and accurate information regarding products, fare media, programs, and related services
• Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping
• Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality

Skills

• High school diploma or equivalent required
• Previous customer service experience, preferably in a call center, retail, or high-volume service environment
• Strong communication, problem‑solving, and interpersonal skills with the ability to manage challenging situations professionally
• Proficiency in computer systems and data entry; experience using CRM or call center platforms
• Availability to work extended hours, weekends, or holidays based on business needs

Benefits

• Benefits

Company Overview