[Remote] Field Support Specialist II (North Central US Region) / (JR13047)
Note: The job is a remote job and is open to candidates in USA. Acuity Inc. is a market-leading industrial technology company that designs and manufactures innovative products and services. The Field Support Specialist II will provide startup, troubleshooting, and end-user training for lighting control systems while ensuring installations meet specifications and user expectations.
Responsibilities
- Performs onsite lighting and control startup, troubleshooting and end user training | 55%
- Provides expert support for both internal and external customers as it pertains to field applications of product | 30%
- Creates and maintains relationships with key stakeholders to provide differentiated service | 10%
- Provides engineering support and communicates cross-functionally with other departments. | 5%
Skills
- Associate's Degree or Technical Degree or equivalent
- 1 to 2 years of relevant experience
- Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry
- Strong communication, both written and oral
- Ability to read and interpret plans and specifications
- Understanding of basic electrical components (relays, drivers, ballasts...)
- 2 to 4 years of relevant experience
- Understanding of lighting control systems
Benefits
- Health care
- Dental coverage
- Vision plans
- 401K benefits
- Commissions/incentive compensation
Company Overview
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