Customer Service Representative - ICF

Contract Type Contract to Perm Location Remote (New Jersey Only) Pay/hours for position $16+/hr (varies by location), 8am-5pm (hours may vary) Minimum Requirements:

• High school diploma or equivalent
• 2+ years of professional work experience
• 2+ years of proficiency with Microsoft Word, Excel, and other MS Office programs
• Strong written and verbal communication skills
• Ability to focus on repetitive data tasks with strong attention to detail
• Ability to sit for prolonged periods while working on a computer
• Reliable high-speed internet and a quiet workspace
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience in business processing or back-office support
• Prior customer service or sales experience
• Strong computer and data-entry accuracy
• Ability to multitask with strong organizational skills
• Typing speed of 45–50 WPM
• Strong problem-solving and critical thinking skills
• Positive attitude and professionalism
• Ability to work limited overtime as needed

Responsibilities of position:

• Handle inbound and outbound calls with commercial energy customers
• Assist customers with billing, payments, and account questions
• Review and process energy incentive applications
• Support customers through phone, email, and online chat
• Maintain detailed and accurate account documentation
• Follow all compliance and confidentiality guidelines
• Perform additional administrative and back-office duties as needed
• To be considered for this position you must be a current resident of New Jersey.

Apply To This Job