Experienced WFH Remote Customer Service/Data Entry Representative – Virtual Support Team at arenaflex

About arenaflex

Job Highlights

Company:

arenaflex

Location:

Remote (100% work-from-home opportunity)

Position:

WFH Remote Customer Service/Data Entry Representative

Start Date:

Immediate openings available

Compensation:

A competitive salary and benefits package

Job Description

Key Responsibilities:

• Perform quality checks to maintain the integrity of events and criteria for reporting purposes.
• Process members' electronic documents, proof of data for inaccuracies, and any other missing information.
• Resolve discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution.
• Respond and coordinate field assignments for Interpreters by checking availability and assigning staff as appropriate, taking location into consideration.
• Facilitate manual mailings for other departments.
• Move existing members, auto-enrollees, and dis-enrollments to and from the appropriate line of business lists in the centralized NY State Uniform Assessment System (UAS) for Integrated Products.
• Additional duties as assigned.

Minimum Qualifications:

• High School diploma or equivalent (GED)
• Proficiency in navigating the Internet
• Ability to prioritize and follow through on assigned tasks
• Attention to detail performing quality checks and proofreading

Preferred Qualifications:

• Work experience with an electronic patient health information (PHI) database (medical records database)
• Microsoft Excel skills, including edit, search, sort/filter, format using already created pivot tables to locate information
• Data entry/database management experience with Microsoft Excel and other systems/applications
• Work experience in a healthcare environment
• Knowledge of Medicare, Medicaid, or managed care and medical terminology
• Ability to troubleshoot or explain basic hardware and software errors and work with a Technician remotely to perform step-by-step repairs

Skills and Competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits:

• Opportunities for professional growth and development in a dynamic and innovative company
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment
• Flexible work arrangements, including remote work options
• Competitive salary and benefits package

Work Environment and Company Culture:

• arenaflex is a remote-friendly company, offering a flexible and autonomous work environment
• Our team is passionate about delivering exceptional customer experiences and innovative solutions
• We foster a culture of collaboration, creativity, and growth, with a focus on making a positive impact on our customers' lives
• We're committed to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected

Compensation, Perks, and Benefits:

• Competitive salary and benefits package
• Flexible work arrangements, including remote work options
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment
• Opportunities for professional growth and development in a dynamic and innovative company

How to Apply:

Equal Opportunity Employer: