Experienced Customer Operations Specialist – Part-Time Remote Role for a Growing Startup
At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles, and we're looking for a talented Customer Operations Specialist to join our team. As a remote-based part-time specialist, you'll be at the forefront of innovation, driving success and making a real impact in the non-profit sector.
About arenaflex
arenaflex is a cutting-edge web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our user-friendly, compliant solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. With a strong focus on innovation and customer satisfaction, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
Our Platform Offers:
* Easy-to-use raffle creation and management tools
- Secure payment processing
- Automated ticket generation and distribution
- Real-time reporting and analytics
- Compliance features to help organizations adhere to local regulations
The Role
We're seeking a highly motivated and resourceful Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you'll be responsible for:
- Managing customer support via email and phone
- Handling inbound sales inquiries
- Creating user guides and documentation
- Assisting in developing outbound sales strategies (with potential commission structure)
- Learning and advising on Australian raffle regulations
- Becoming an expert in arenaflex's platform and features
- Managing and resolving support tickets efficiently
- Guiding clients through permit applications and raffle setup processes
- Staying updated on industry trends and regulatory changes
- Contributing to various projects as needed
Key Responsibilities:
* Manage customer support via email and phone
- Handle inbound sales inquiries
- Create user guides and documentation
- Assist in developing outbound sales strategies (with potential commission structure)
- Learn and advise on Australian raffle regulations
- Become an expert in arenaflex's platform and features
- Manage and resolve support tickets efficiently
- Guide clients through permit applications and raffle setup processes
- Stay updated on industry trends and regulatory changes
- Contribute to various projects as needed
Qualifications:
* Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficiency with technology and quick learner of new systems
- Self-motivated and able to work independently
- Adaptable to a fast-paced, evolving startup environment
- Previous customer service experience preferred
- Interest in or experience with non-profit sector is a plus
- Reliable internet connection and quiet work environment for remote work
What We Offer:
* Remote work opportunity
- Part-time schedule (20 hours/week, flexible scheduling)
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick & carer's leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
Why Join arenaflex?
At arenaflex, we're passionate about making a difference in the non-profit sector. We're a dynamic and innovative team that's always looking for ways to improve and grow. As a Customer Operations Specialist, you'll have the opportunity to work with a talented team, develop your skills, and make a real impact in the lives of non-profit organizations.
How to Apply
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role to [email protected].
Your Future Starts Here
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now and take the first step towards a rewarding career with arenaflex. ```html
Join Our Team
At arenaflex, we're passionate about making a difference in the non-profit sector. We're a dynamic and innovative team that's always looking for ways to improve and grow.
Why arenaflex?
- Opportunity to work with a talented team
- Develop your skills and expertise
- Make a real impact in the lives of non-profit organizations
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick & carer's leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
How to Apply
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role to [email protected].
Apply Now
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now and take the first step towards a rewarding career with arenaflex.
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