Experienced Customer Service Representative – Overnight Shift – Wilmot, WI at arenaflex
At arenaflex, we're more than just a leading distributor of shipping, industrial, and packaging materials – we're a family-owned company that's passionate about delivering exceptional customer experiences. As a Customer Service Representative on our overnight shift, you'll play a vital role in helping us achieve this goal. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible service, and we're looking for talented individuals like you to join our team. As an arenaflex employee, you'll enjoy a dynamic and supportive work environment that offers opportunities for growth and development.
Job Summary
As an Overnight Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with colleagues to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our modern facilities are designed to promote collaboration and productivity, with amenities such as a café, fitness center, and walking paths. We're a family-owned company that values our employees and recognizes their contributions to our success.
Career Growth Opportunities and Learning Benefits
As an arenaflex employee, you'll have access to a range of training and development opportunities that will help you grow and succeed in your career. Our Tuition Assistance Program covers professional continuing education, and we offer multiple bonus programs to recognize and reward your hard work and dedication. With arenaflex, you'll have the opportunity to develop new skills, take on new challenges, and advance your career in a dynamic and supportive environment.
Compensation and Perks
* Pay from $26 to $33 per hour with significant growth and earning potential!
- Includes $4 Shift Differential
- 4- or 5-day on-site schedules available, including weekends
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as an Overnight Customer Service Representative at arenaflex.