911 Communications Dispatcher I in San Mateo, CA

911 Communications Dispatcher I - San Mateo County - San Mateo, CA - work from home job Company: San Mateo County Job description: Are you seeking a challenging, rewarding, and gratifying career that's more than just a job? The County of San Mateo invites you to begin a career where you will make a real difference and add significant value to public safety. The San Mateo County Public Safety Communications (PSC) is immediately looking to fill several 911 Dispatcher I positions. In the life of a 911 Dispatcher, no day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Using state-of-the-art equipment and extensive training, you will provide emergency dispatch services for the citizens of San Mateo County. You can be the difference in someone's life. San Mateo County's Regional Operations Center, located in Redwood City, is home to PSC. The center boasts state of the art equipment and communication systems, including a brand-new Computer Aided Dispatch (CAD) system. The facility provides all the tools for dispatchers to be successful both personally and professionally. The floor-to-ceiling windows allow plenty of light and employees can enjoy the use of an onsite gym, Quiet Room, and large, fully equipped employee kitchen. Public Safety Communications is in need of exceptional people to help PSC become the leading Communications Center in the state. Our leadership philosophy includes a commitment to customer service, dispatcher wellness, and overall excellence. PSC is committed in providing on-going training and strives for a team environment with open lines of communication. We stress career development and provide a variety of opportunities for employees including Training Officers, Training Instructors, Tactical Dispatch, Fire Incident Dispatch, QA/QC, and opportunities to lead various projects. The County of San Mateo offers competitive salary and benefits. The benefits package includes a choice of medical plans, dental coverage, vision coverage, life insurance, flexible spending accounts, and a pension plan. WHAT DO I NEED TO HAVE TO SUBMIT AN APPLICATION? Successful Dispatchers shall demonstrate excellent verbal, reasoning, memory, and perceptual abilities. As such, at a minimum, Dispatchers require completion of the CritiCall selection exam and achieving a passing score within one year of date of application. We are in the process of offering the CritiCall examination as a computer-based, remote exam. By the beginning of September, we will send you a link to take the exam by computer at your convenience. A CritiCall employee will proctor your examination remotely. If you achieve a passing score on the examination, you will be invited to interview for the position. PSC is providing the computer-based examination in order to provide an excellent candidate experience. In the past, candidates have had to take the examination in-person. The closest testing site is the South Bay Regional Public Safety Training Consortium (The Academy), in San Jose. We are excited about offering the examination "in-house" and look forward to providing the link to you. To learn more about the CritiCall examination and its contents please click here: . Specific information about a career as a Dispatcher can be found here: . NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at . Candidates who successfully pass the CritiCall examination and the panel interview and are being offered a position will be required to complete a pre-employment, POST mandated, background investigation that includes a medical examination and polygraph testing. Examples Of Duties Employees in this classification are trained in, and perform the following:

• Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies.
• Screen information to determine nature of call, perform call classification, determine priority and jurisdiction, and document activity.
• Screen and prioritize telephone workload.
• Remain cognizant of workloads and specific systems status.
• Provide support and assistance in a team concept during day-to-day operations, and critical or large-scale incidents.
• Assist in the coordination of mutual aid incidents.
• Develop and foster a positive working rapport with direct and in-direct customers, the public, and co-workers.
• Testify in court regarding legal proceeding related to dispatch call(s) received.
• Prepare and submit various reports such as incident reports.
• Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas.
• Remain current on procedures for manual dispatch operations and Communications Center evacuation.
• Provide off hours services as required.
• Perform related duties as assigned.

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