Development Operations Associate

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<p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">Title:</span></strong><span style="font-size: 11pt; font-family: Arial, sans-serif;"> </span><span style="font-size: 11pt; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);">Development Operations Associate</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">Employment Status:</span></strong><span style="font-size: 11pt; font-family: Arial, sans-serif;"> Full-time</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">Reports To:</span></strong><span style="font-size: 11pt; font-family: Arial, sans-serif;"> Executive Director</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">Supervises:</span></strong><span style="font-size: 11pt; font-family: Arial, sans-serif;"> None</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);">Compensation:</span></strong><span style="font-size: 11pt; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);"> $63,000 starting salary, plus eligibility for monthly bonuses</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">Job Summary: </span></strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">The Development Operations Associate provides essential operational, research, and administrative support to Public News Service’s membership and development teams. This role focuses on strengthening systems that support new member cultivation and membership renewals, without directly soliciting funds or managing donor relationships independently.</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">The Development Operations Associate plays a key behind-the-scenes role by conducting prospect research, managing schedules and calendars, maintaining data accuracy across systems, and supporting follow-up and communications workflows. This position is ideal for someone who is detail-oriented, highly organized, and interested in national newsroom operations.</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">This position is part of the Public News Service bargaining unit, represented by the Minnesota Newspaper & Communications Guild TNG-CWA Local 37002.</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif; text-decoration: underline; ">Key Responsibilities</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; "> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Development & Membership Support</span></p> <ul> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Conduct prospect and organizational research as directed by development and membership staff</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Prepare background materials and research briefs to support cultivation and renewal efforts</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Assist with tracking member engagement activities (meetings, calls, emails, renewals)</span></p> </li> </ul> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Database & Systems Management</span></p> <ul> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Maintain accurate and up-to-date records in donor/membership databases, including:</span></p> <ul> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Contact information</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Conversation and interaction notes</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Task reminders and follow-ups</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Engagement history</span></p> </li> </ul> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Enter and update data related to membership, development, and outreach activities</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Assist with data cleanup projects, missing data research, and quality control checks</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Generate internal lists, reports, or summaries as requested</span></p> </li> </ul> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Calendar, Scheduling & Workflow Support</span></p> <ul> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Coordinate calendars and schedules for development and membership staff, including:</span></p> <ul> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Conversations, whether zoom, phone, or otherwise</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Follow-ups</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Internal reminders</span></p> </li> </ul> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Set up meetings or “conversations” with donors, members, and prospects as directed, and respond to inquiries and other correspondence on behalf of development and membership staff</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Support follow-up workflows by preparing and sending reminders, task lists, or status updates</span></p> </li> </ul> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Communications & Administrative Support</span></p> <ul> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Assist with preparation of non-solicitation communications such as:</span></p> <ul> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Meeting confirmations</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Thank-you or follow-up emails drafted by senior staff</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Internal coordination messages</span></p> </li> </ul> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Help track timelines related to memberships, </span><span style="font-size: 11pt; background-color: rgb(255, 255, 255); ">grants,</span><span style="font-size: 11pt; "> and donor engagement</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Support ongoing documentation of development and membership processes</span></p> </li> </ul> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Collaboration & General Support</span></p> <ul> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Work closely with development, membership, and operations staff to ensure smooth coordination</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Assist with maintaining internal metrics and documentation related to development activities</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Participate in cross-team projects related to outreach, research, or data management</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Perform other related duties as assigned</span></p> </li> </ul> </li> </ul> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif; text-decoration: underline; ">Required Qualifications</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; "> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">At least 2 years of experience in administrative support, database management, prospect research, or development operations</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Strong attention to detail and commitment to data accuracy</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Experience working with databases, CRMs, or similar systems</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Ability to manage multiple tasks, deadlines, and workflows simultaneously</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Comfort working with a fully remote team</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Clear written communication skills</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">High level of discretion and professionalism when handling sensitive information</span></p> </li> </ul> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif; text-decoration: underline; ">Preferred Qualifications</span></p> <ul style="margin-top: 0px; margin-bottom: 0px; "> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Experience working in a membership-based organization or in sales or development operations</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Familiarity with donor research tools, public records, or databases</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Experience supporting development or membership operations without direct solicitation</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Comfort coordinating calendars, schedules, and correspondence across multiple staff members</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; "> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; ">Familiarity with public interest journalism or mission-driven organizations</span></p> </li> </ul> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">Who We Are</span></strong></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Public News Service (PNS) is a public interest newswire with a national reach, delivering credible, independent reporting through thousands of media outlets. We are committed to supporting strong local journalism and serving diverse communities through accessible, high-quality news.</span></p> <p style="margin-top: 0pt; margin-bottom: 0pt;"> </p> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">PNS is deeply committed to fostering a transparently inclusive workplace environment. People of color, women, people with disabilities, veterans, and LGBTQIA+ candidates are strongly encouraged to apply.</span></p>