IT Support Specialist – Microsoft Ecosystem, O365, Intune

Job Description:

• Provide first-line support for IT issues, including hardware, software, user accounts, and connectivity.
• Troubleshoot Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Manage and support Intune-managed endpoints, ensuring compliance with security policies.
• Document incidents, troubleshooting steps, and resolutions accurately.
• Escalate unresolved issues to higher-level support when necessary.
• Use AI-based tools to accelerate troubleshooting and improve resolution accuracy.
• Maintain high standards of customer service through timely communication and follow-up.
• Coordinate with HR and management during onboarding and offboarding to ensure proper account setup, access control, and asset management.
• Act as a communication bridge between IT, HR, and business teams.

Requirements:

• Strong troubleshooting skills across Microsoft 365 and Windows OS.
• Hands-on experience with Microsoft 365 Admin Center.
• Familiarity with Intune, endpoint management, and security fundamentals.
• Excellent English communication skills (written and verbal).
• Ability to learn new tools quickly and work independently.
• Security-minded attitude and awareness of compliance best practices.
• Proactive communicator who keeps end users informed and documents clearly.
• Resilient and calm under pressure, maintaining a customer-focused mindset.
• Experience using AI or automation tools to enhance IT support workflows (preferred).
• 2+ years in IT support or helpdesk roles, ideally in Microsoft environments.

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