Rewritten Job Title:

Experienced Customer Service Specialist – Government and Corporate Affairs Liaison

Rewritten Job Description:

Join the arenaflex Team: A World of Possibilities Awaits

Why You'll Love This Job

• As a member of our Corporate Affairs Team within the Government Affairs Division, you'll be part of a dynamic and fast-paced environment where no two days are ever the same.
• You'll have the opportunity to promote and sell air travel on arenaflex, working closely with customers to understand their needs and provide personalized solutions.
• You'll be responsible for preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets, all while providing exceptional customer service.
• You'll communicate with customers over the phone, researching passenger complaints, advising on cancelled or delayed flights, and communicating new rules, policies, and procedures that affect the customer.
• You'll be the face of arenaflex, representing our brand and values to customers and stakeholders alike.

What You'll Need for Success

Minimum Qualifications:

+ Bachelor's degree in a relevant field or equivalent experience/training + Excellent leadership, organizational, and customer contact skills + Knowledge of Native SABRE + Ability to be resourceful and creative at immediate problem resolution + High level of initiative, exercise good judgment, and be dependable + Satisfactory attendance required

Preferred Qualifications:

+ Previous experience in customer service or a related field + Strong communication and interpersonal skills + Ability to work in a fast-paced environment and prioritize multiple tasks + Familiarity with airline operations and customer service procedures

What You'll Get

Travel Perks:

As an arenaflex employee, you'll have access to our global network of flights, allowing you to explore the world and experience new cultures.

Health Benefits:

We offer comprehensive health, dental, prescription, and vision benefits to help you stay well and thrive.

Wellness Programs:

Our wellness programs provide you with the tools, resources, and support you need to be your best self.

401(k) Program:

Available upon hire, with employer contributions to your 401(k) program after one year.

Inclusive Work Environment:

arenaflex is committed to diversity and inclusion, with 20+ Employee Business Resource Groups focused on connecting our team members to our customers, suppliers, communities, and shareholders.

Career Growth Opportunities and Learning Benefits

• As a Customer Service Specialist, you'll have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.
• We offer training and development programs to help you grow and succeed in your role.
• You'll have the chance to work with a talented team of professionals who share your passion for customer service and government and corporate affairs.

Work Environment and Company Culture Highlights at arenaflex

• Our team is dedicated to providing exceptional customer service and making a meaningful impact in the world of government and corporate affairs.
• We value diversity and inclusion, with a commitment to creating an inclusive work environment that meets and exceeds the needs of our diverse world.
• Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders.

Compensation, Perks, and Benefits

• Competitive salary and benefits package
• Travel perks and opportunities to explore the world
• Comprehensive health, dental, prescription, and vision benefits
• Wellness programs and resources to support your well-being
• 401(k) program with employer contributions after one year

Conclusion