Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiast Wanted at arenaflex

Are you a live events enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join our dynamic team at arenaflex as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will play a vital role in helping our fans get the right seats at the right price, while creating memorable experiences that leave a lasting impression.

About arenaflex

arenaflex is a leading ticket marketplace that connects fans with the best seats to live events. Our mission is to create unforgettable experiences for our customers, from the point of purchase to the moment they enter the gates. We pride ourselves on our commitment to customer satisfaction, and we're looking for talented individuals who share our passion for live events to join our team.

Your Role at arenaflex

As an Email/Chat/Phone Specialist (Nights and Weekends), you will be the face of arenaflex, providing proactive, friendly, and high-quality service to our customers. You will be responsible for handling customer contacts, answering questions about purchases, orders, inventory, and upcoming events, and utilizing internal and external technology to manage order fulfillment. Your role will contribute to the success of arenaflex by:

• Handling customer contacts promptly and professionally
• Answering questions about purchases, orders, inventory, and upcoming events
• Supporting customers proactively via phone, email, and live chat
• Utilizing internal and external technology to manage order fulfillment
• Being a team player and contributing to culture and growth
• Creating memorable experiences with customers who share our love for live events

Your Career Growth at arenaflex

At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. Here's a breakdown of your role expectations as a Call Center Associate in the first 30, 90, and 180 days:

• 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to document what you've learned.
• 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals and team efficiencies.
• 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups.

What You'll Bring

To succeed in this role, you'll need:

• 1-2 years of customer service experience via phone, email, and live chat
• A team player mentality and drive to contribute to culture and growth
• A sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule and Benefits

* Hybrid schedule with 3 days in office and 2 days remote

• Competitive compensation package, including a $40,000 base salary, bi-annual bonuses, and equity
• Fully paid training
• Comprehensive benefits package, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events

Join the arenaflex Team

If you're a live events enthusiast with a passion for delivering exceptional customer experiences, we invite you to join our dynamic team at arenaflex. Apply now and become a part of our mission to create unforgettable experiences for our customers.

Apply Now! Register as a candidate