QA Tester - IVR/Amazon Connect

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We are supporting a leading financial services organization on a large-scale Contact Centre transformation initiative, with a focus on <b>Amazon Connect</b> and<b> IVR modernization</b>.<br><br>Reporting to the QA Manager, this role is responsible for ensuring the reliability, performance, and accuracy of IVR workflows, call routing logic, and contact centre applications through a mix of manual and automated testing.<br><br><b>Employment Type:</b> 6-month contract (extension possible)<br><b>Location:</b> Toronto, ON - Remote<br><br><b>What You'll Do:</b><br> <ul> <li>Design, develop, and execute test strategies and test cases for IVR and contact centre applications.<br></li> <li>Perform end-to-end testing of call flows, routing logic, and customer journeys within Amazon Connect.<br></li> <li>Build and maintain automation frameworks for API, backend, and IVR testing.<br></li> <li>Validate integrations between Amazon Connect and downstream systems (CRM, APIs, databases).<br></li> <li>Conduct functional, regression, and integration testing across contact centre platforms.<br></li> <li>Analyze call logs, system behavior, and test results to identify defects and root causes.<br></li> <li>Collaborate with developers, product owners, and business stakeholders to ensure quality delivery.<br></li> <li>Support release cycles, including test planning, execution, and defect tracking.<br></li> </ul><br><br> <h3>Requirements</h3> <ul> <li>5+ years of experience in QA / Quality Engineering, with a focus on test automation.<br></li> <li>Hands-on experience in IVR / Contact Centre testing for Amazon Connect.<br></li> <li>Experience with test automation tools (e.g., Selenium, API testing tools).<br></li> <li>Solid understanding of call flows, routing logic, and IVR systems.<br></li> <li>Experience with performance or load testing for contact centre systems.<br></li> <li>Knowledge of CI/CD pipelines and test automation integration.<br></li> <li>Experience working in Agile / Scrum environments.<br></li> <li>Financial Services or regulated industry experience.<br></li> </ul><br>------------------------<br><br>At Talencore, we stand against racism and discriminatory practices. We stand against violence.<br><br>We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity.<br><br>We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.<br><br><br><br><br>