Customer Engineer - Google Workspace
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<p><span style="color:#000000"><b>Requisition Number: 104522 </b></span></p><p style="margin: 0cm;"><strong><span style="color: black;">Google Workspace Customer Engineer</span></strong></p><p style="margin: 0cm;"><strong><span style="color: black;"> </span></strong></p><p style="margin: 0cm;"><strong><span style="color: black;">Location: </span></strong><span style="color: black;">This is a remote work opportunity</span></p><p style="margin: 0cm;"><strong><span style="color: black;">Salary: $</span></strong><span style="color: black;">115,000.00 annually</span></p><p style="margin: 0cm;"><strong><span style="color: black;"> </span></strong></p><p style="margin: 0cm;"><strong><span style="color: black;">Insight at a Glance</span></strong></p><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;"><li style="margin: 0cm 0cm 0cm 0px;"><span style="color: black;">14,000+ engaged teammate</span><span style="">s globally</span></li><li style="margin: 0cm 0cm 0cm 0px;"><span style="">#20 on Fortune’s World's Best Workplaces<span style="color: black;">™ list </span></span></li><li style="margin: 0cm 0cm 0cm 0px;"><span style="color: black;">$9.2 billion in revenue</span></li><li style="margin: 0cm 0cm 0cm 0px;"><span style="color: black;">Received 35+ industry and partner awards in the past year</span></li><li style="margin: 0cm 0cm 0cm 0px;"><span style="color: black;">$1.4M+ total charitable contributions in 2023 by Insight globally</span></li></ul><p style="margin: 0cm 0cm 7.5pt; background-color: white;"><strong><span style="color: black;"> </span></strong></p><p style="margin: 0cm;"><span style="">Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a <strong>Fortune 500 Solutions Integrator</strong> with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. </span></p><p style="margin: 0cm;"><strong><span style="color: black;"> </span></strong></p><p style="margin: 0cm;"> </p><p style="margin: 0cm;"><strong><span style="color: black;">About the role </span></strong></p><p style="margin: 0cm;"> </p><p style="text-align: justify; margin: 0cm;"><span style="">As a Google Workspace Customer Engineer at Insight, your role demands close, proactive collaboration and seamless, professional interaction with a variety of internal and external stakeholders. Externally, this includes Insight's diverse and valued customer base, where you serve as a technical expert supporting and leading conversations with our sales teams. It involves maintaining a strong and strategic working relationship with our key partners, most notably the Google sales and professional services teams. Internally, you will collaborate with Insight's Sales, Project Management, Change Management and technical delivery teams to ensure project alignment and successful execution. Along the way, you will get to: </span></p><ul style="margin-bottom: 0.0cm; margin-top: 0.0px;"><li style="margin: 0cm 0cm 0cm 0px;"><span style="">Your role involves constant customer engagement, with daily interactions throughout the sales cycle—from initial qualification and kickoff through to communication of progress and final closure. You will collaborate with a diverse group of stakeholders, including technical project managers, engineers, and executive leadership. Success in this position requires a blend of deep technical expertise and the ability to communicate effectively with clients.</span><span style=""> </span></li><li style="margin: 0cm 0cm 0cm 0px;"><span style="">Technical Pre-Sales Support: Collaborate with sales to analyze the technical landscapes and commercial hurdles of potential clients, providing expert guidance as a technical subject matter expert (SME) throughout the sales journey.</span><span style=""> </span></li><li style="margin: 0cm 0cm 0cm 0px;"><span style="">Technical Demos & Presentations: Deliver impactful live demonstrations, technical presentations, and in-depth architectural reviews for potential clients to highlight the advantages and functionality of Google's solution suite.</span><span style=""> </span></li><li style="margin: 0cm 0cm 0cm 0px;"><span style="">Defining Project Scope and Resource Estimation: Support the sales process by outlining project requirements, calculating the necessary technical resources, and proactively identifying technical hurdles for proposed implementations.</span><span style=""> </span></li><li style="margin: 0cm 0cm 0cm 0px;"><span style="">Strategic Technical Partner: Cultivate professional relationships and establish authority with client-side technical leaders, offering expert assistance and resolving obstacles as they transition to the Google Workspace platform.</span><span style=""> </span></li></ul><p style="margin: 0cm;"><strong><span style="color: black;"> </span></strong></p><p style="margin: 0cm;"><strong><span style="color: black;">Be AmbITious: </span></strong><span style="color: rgb(33, 33, 33);">This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.</span></p><p style="margin: 0cm;"><strong><span style="color: black;"> </span></strong></p><p style="margin: 0cm;"><strong><span style="color: black;"> </span></strong></p><p style="margin: 0cm;"><strong><span style="color: black;">What we’re looking for</span></strong></p><p style="margin: 0cm;"> </p><p style="margin: 0cm;"><strong><span style="">Experience:</span></strong><span style=""> </span></p><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Technical Sales Engineering Experience:</span></strong><span style=""> Proven experience in a customer-facing role (5+ years). </span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Expertise in Google Workspace:</span></strong><span style=""> Possess a comprehensive understanding of the Google Workspace ecosystem and a strong drive to promote its diverse suite of services.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Technical Discovery: </span></strong><span style="">Experience in being able to identify customer problems, technical objections, and use cases. </span><span style=""> </span></li></ul><p style="margin: 0cm;"><strong><span style="">Required Credentials:</span></strong><span style=""> </span></p><p style="margin: 0cm;"> </p><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style=""><a href="https://cloud.google.com/learn/certification/associate-google-workspace-administrator" target="_blank" rel="noopener">Associate Google Workspace Administrator</a></span><span style=""> certification to be completed within the first 45 days of employment</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style="">Google </span><span style=""><a href="https://cloud.google.com/certification/cloud-digital-leader" target="_blank" rel="noopener">Cloud Digital Leader</a></span><span style=""> certification to be completed within the first 6 months of employment. </span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style="">Google </span><span style=""><a href="https://cloud.google.com/learn/certification/generative-ai-leader" target="_blank" rel="noopener">Generative AI Leader</a></span><span style=""> certification to be completed within the first 1 year of employment</span><span style=""> </span></li></ul><p style="margin: 0cm;"> </p><p style="margin: 0cm;"><strong><span style="">Qualifications: </span></strong><span style=""> </span></p><p style="margin: 0cm;"> </p><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Generative AI (Gemini Enterprise):</span></strong><span style=""> Experience with AI platforms, particularly agentic AI capabilities, for automating business processes. Also, experience with third-party integrations.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Security & Governance: </span></strong><span style="">Understanding how to secure cloud environments, prevent data loss, and set data handling policies through the Admin console.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Non-Google Data Migration:</span></strong><span style=""> Proficiency in migrating mail and files from competitor platforms; Microsoft 365, Box, OneDrive, Dropbox, and on-premise systems to Google Workspace. This requires a deep understanding of Google's best-practice methodologies and migration processes.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Google Data Migration: </span></strong><span style="">Proficiency in Google to Google migrations using traditional migrations methods and Google's Domain Transfer Tool.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Microsoft 365 Ecosystem</span></strong><span style="">: Demonstrate a deep and thorough understanding of Microsoft 365 architecture and its associated services. Expertise in planning, managing, and migrating from environments including Exchange, SharePoint, OneDrive, Teams, Entra ID, and Purview are essential.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">RFP/RFI Management: </span></strong><span style="">Experience in being able to reply to the technical parts of RFPs and RFIs.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Go-to-Market Strategy: </span></strong><span style="">Working with Sales Specialists, Marketing, and Customer Success teams to create account strategies and increase pipeline growth. </span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Executive Presence:</span></strong><span style=""> Experience presenting to and influencing technical stakeholders, such as CIOs and IT directors.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Complex Problem Solving: </span></strong><span style="">Ability to solve technical problems and adjust solutions for different customer environments.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Storytelling & Translation:</span></strong><span style=""> Ability to explain complex technical information in a clear way that highlights business benefits.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Teamwork & Collaboration: </span></strong><span style="">Working with different teams within Google and with external partners. </span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><strong><span style="">Cloud Ecosystem Proficiency:</span></strong><span style=""> knowledge of cloud platforms including AODocs, Okta, JumpCloud, M.io, Omnissa, CloudFuze, and CloudM</span><span style=""> </span></li></ul><p style="margin: 0cm;"><strong><span style="">Soft skills:</span></strong><span style=""> </span></p><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style="">Superior communication abilities, both written and oral, with a talent for conveying intricate technical ideas to diverse stakeholder groups</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style="">Proven history of collaborating effectively with Sales and Engineering teams</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style="">Skilled in generating technical documentation and assets, such as Statements of Work (SOW) and business proposals</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style="">Strong organizational skills with the capacity to oversee multiple concurrent workstreams</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style="">Expertise in presales documentation, specifically in quantifying project scopes </span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style="">Competence in facilitating detailed workshops and meetings covering technical discovery, security, and cloud compliance.</span><span style=""> </span></li></ul><ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm;"><span style="">Capability to write and maintain scripts using Google Apps Script, JavaScript, or Python would be considered a nice to have.</span><span style=""> </span></li></ul><p style="margin: 0cm;"> </p><p style="margin: 0cm;"> </p><p style="margin: 0cm 0cm 7.5pt; background-color: white;"><strong><span style="color: black;">What you can expect</span></strong><strong><span style="color: black;"> <br></span></strong><span style="color: black;">We’re legendary for taking care of you, your family and to help you engage with your local community. </span></p><p style="margin: 0cm 0cm 7.5pt; background-color: white;"><strong><span style=""> </span></strong></p><p style="margin: 0cm 0cm 7.5pt; background-color: white;"><strong><span style="color: black;">Join us today, your ambITious journey starts here. </span></strong></p><p style="margin: 0cm;"> </p><p style="margin: 0cm 0cm 7.5pt; background-color: white;"><em><span style="color: black;">Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.</span></em></p><p style="margin: 0cm;"><em><span style=""> </span></em></p><p style="margin: 0cm;"><em><span style="">When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.<br><br>At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!</span></em></p><p style="margin: 0cm;"><em><span style=""> </span></em></p><p style="margin: 0cm;"><em><span style=""> </span></em></p><p style="margin: 0cm;"><em><span style=""> </span></em></p><p style="margin: 0cm;"><em><span style=""> </span></em></p><p style="margin: 0cm;"><em><span style=""> </span></em></p><p style="margin: 0cm 0cm 8pt; line-height: 115%;"><em><span style=""> </span></em></p><p><span style="color:#000000">The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, </span><a href="https://www.insight.com/en_US/help/physical-demands-remote.html"><span style="color:#000000">click here</span></a><span style="color:#000000">.</span></p><p><span style="color:#000000"><span style="">Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.</span></span></p><p> </p><p> </p><p align="center"><span style="color:#000000">Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || US - Chandler,AZ ||</span></p>
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