Enterprise Account Manager (Marketing Agency Ex...

[ad_1]

<p><strong>Improvado</strong> is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.</p><p>We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.</p><p><br><strong><span style="font-size:14px;">About The Role</span></strong></p><p>We are looking for an Enterprise Account Manager who will play a critical role in delivering and overseeing the full spectrum of Improvado’s Product & Services offerings. This is a hands-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization.</p><p>Success in this role is defined by seamless execution of our projects, the ability to influence outcomes through subject-matter expertise, and consistently driving value for our clients.</p><h3><strong>Key Responsibilities:</strong></h3><ul><li>Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies</li><li>Prioritize customer success with a strong commitment to high-quality support and delivery.</li><li>Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads.</li><li>Lead strategic client meetings and consultations, providing guidance and expertise.</li><li>Manage client relationships end-to-end, maintaining accountability throughout the entire client lifecycle. Including contract discussions, upsell opportunities research, and budget management.</li><li>Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution.</li></ul><h3><strong>Required Qualifications</strong></h3><ul><li>Fluent in English and confident in client communication to lead client conversations, facilitate discussions, and drive alignment.</li><li>Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar.</li><li>3+ years of account management experience within a <strong>marketing agency</strong> setting, with a focus on enterprise accounts.</li><li>Solid understanding of data modeling, with working SQL knowledge to query, validate, and troubleshoot data in support of analytics needs.</li><li>Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish.</li></ul><h3><strong>Nice to Have:</strong></h3><ul><li>Curiosity about AI technologies and willingness to explore new ways of working with AI tools.</li><li>Ability to take ownership and independently resolve customer challenges when needed.</li></ul><h3><strong>What We Offer:</strong></h3><ul><li>Remote-first environment </li><li>Competitive compensation </li><li>Medical and dental benefits </li><li>401K plan </li><li>Unlimited PTO</li><li>Paid holidays </li><li>Professional development reimbursement</li></ul>