Experienced Customer Service Representative – Remote Contact Center Chat Support

At arenaflex, we're on a mission to provide exceptional financial services to our members, and we're looking for a talented Customer Service Representative to join our team. As a Remote Contact Center Chat Representative, you'll be the face of arenaflex, providing top-notch support to our members through various channels, including chat, messaging, email, and phone. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you!

A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE AT ARENAFLEX

As a Remote Contact Center Chat Representative, you'll be responsible for:

Key Responsibilities:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS

To succeed in this role, you'll need:

Essential Qualifications:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

PREFERRED QUALIFICATIONS

While not required, the following skills and qualifications will make you a strong candidate:

• Experience in a financial services industry or related field.
• Knowledge of credit unions and their products and services.
• Proven sales and cross-selling skills.
• Ability to work in a fast-paced, dynamic environment.

WORK ENVIRONMENT AND COMPANY CULTURE

At arenaflex, we're committed to creating a safe, inclusive, and supportive work environment that values diversity and promotes growth. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're dedicated to making a positive impact in our communities and empowering our employees to do the same.

COMPENSATION, PERKS, AND BENEFITS

As a full-time employee of arenaflex, you'll enjoy a comprehensive benefits package, including:

Benefits:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

TELECOMMUTING PROGRAM

As a Remote Contact Center Chat Representative, you'll have the opportunity to work from home and enjoy the flexibility of a telecommuting program. To be eligible, you'll need to meet the following requirements:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

TRAINING AND DEVELOPMENT

As a new hire, you'll participate in an on-site training program at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. This comprehensive training will equip you with the knowledge and skills needed to succeed in your role.

APPLY NOW

If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you! Apply now to join the arenaflex team and become a part of our mission to provide outstanding financial services to our members. Apply for this job