Bilingual Dental Inbound Representative
Job Description:
- Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
- Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
- Escalate unresolved and pending customer grievances
- Document all interactions, actions taken, and outcomes in internal systems
- Resolve routine to moderately complex issues by following established guidelines and workflows
- Identify issues requiring escalation and ensure handoff to the appropriate teams
- Meet quality, productivity, and customer experience expectations
Requirements:
- Minimum 2 years of customer service experience
- Bilingual in English & Spanish, with the ability to speak, read, and write fluently in both languages
- Must reside in the Central or Eastern Time Zone
- Customer service mindset with a genuine desire to help others
- Experience documenting customer issues in detail
- Experience assessing support requests in multiple systems simultaneously and escalating based on severity
- Experience interpreting and responding to customer requests
- Experience excelling within performance-focused settings
Benefits:
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
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