Information Technology Help Desk Support

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<p><strong>Title: Field Engineer/Desktop Support Technician</strong></p><p><strong>Location: Tarrytown, NY 10591</strong></p><p><strong>Duration: 10+ months on W2 contract with possible extension if needed</strong></p><p><strong> </strong></p><p><strong>Summary:</strong></p><ul><li>As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.</li><li>This is a journeyman position for the typical desk side support technician.</li><li>You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.</li><li>You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.</li><li>Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provides support for software, hardware and networking support for desktops, laptops and servers</li><li>Provides maintenance and support on legacy products</li><li>Supports Core, server products</li><li>Performs disk replacement on enterprise storage products</li><li>Installs and maintains PCs and associated software, networks, servers and peripherals</li><li>Supports network products from operational and maintenance perspectives</li><li>Performs installs, moves, adds and changes as required</li><li>Tests and certifies PCs, networks, servers and client approved applications</li><li>Provides follow-up on problems or escalation.</li><li>Maintains a high degree of professionalism in actions, demeanor and dress.</li><li>Ensures customer satisfaction throughout the service delivery transaction.</li><li>Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system</li></ul><p></p>