Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex
At arenaflex, we're committed to delivering exceptional human services solutions that transform lives. As a leading technology producer in the human services field, we're dedicated to fostering a culture of teamwork, empowerment, and work-life balance. Our family-owned and operated business has been serving families for over 50 years, and we're now seeking a talented Customer Service Representative to join our team.
About arenaflex
arenaflex is a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We're a 24-hour/7-day-a-week call center facility, and our Customer Service Representatives play a vital role in supporting and developing the best systems and product lines in the industry. With a strong emphasis on innovation, we're always looking for individuals who are willing to go the Extra Mile and make a meaningful impact.
Job Summary
We're seeking an experienced Customer Service Representative to join our team on a work-from-home basis. As a Customer Service Representative, you'll be responsible for receiving and resolving customer inquiries via phone, email, and chat, while maintaining a high level of professionalism and courtesy. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Receive and resolve customer inquiries via phone, email, and chat in accordance with Standard Operating Procedures and contractual obligations
- Categorize all calls received in one of the categories provided
- Maintain a general understanding of policies and procedures
- Possess strong oral and written communication skills
- Knowledgeable in modern office practices, procedures, and equipment
- Exhibit excellent Interpersonal skills using tact, patience, and courtesy
- Perform other duties as assigned
Communication Methods
- Phone
- Chat
Work-from-Home Opportunity
* This is a fully virtual opportunity with virtual interviews, online self-paced training, and work at home!
- This is a permanent work-from-home position.
- The rate of pay is $14/hr and shift differential. Paid bi-weekly.
- We're looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules.
- We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us.
- Paid Time Off (PTO) accrual on your first day!
- Referral Program and internal promotion opportunities.
Required Experience
* High School Diploma or equivalent required
- At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
- Must be proficient in data entry skills including keyboard, mouse, and 10 keypad
- Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
- Basic knowledge of Microsoft Office
Qualifications
* Quiet and distraction-free place in your home to work at a desk/table.
- Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
- Smartphone with Android OS or iPhone for user authentication
- Personal headset (optional)
Prevue Assessments
* In order to qualify for this Virtual / Remote Work from Home position, you will need to complete 2 Prevue assessments which will be emailed to you at the completion of your application submission. If you do not receive those assessments, please reach out to Salena Kniesly at [email protected] for assistance.
Pay Rate
* $14/hr
Location
* Must reside in the United States to be considered.
Equal Opportunity Employer
* We are an Equal Opportunity Employer. We are a Drug-Free Workplace. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative organization that's making a difference in the lives of families across the United States.
Apply Now
To apply for this position, please visit our website at [arenaflex website URL]. We look forward to hearing from you!
Why Join arenaflex?
- Competitive pay and benefits package
- Opportunity to work from home with a flexible schedule
- Comprehensive training and development programs
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Opportunities for career growth and advancement
What We Offer
- Medical, Dental, Vision, and 401(k) benefits
- Paid Time Off (PTO) accrual on your first day
- Referral Program and internal promotion opportunities
- Comprehensive training and development programs
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
Our Culture
- Family-owned and operated business with a strong emphasis on work-life balance
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Opportunities for career growth and advancement
- Comprehensive training and development programs