Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At arenaflex, we're a human network that reaches across the globe, working behind the scenes to transform the way we connect around the world. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What You'll Be Doing

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering an exceptional customer experience on America's fastest and most reliable network. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for customers who rely on us for their communication needs. You'll be responsible for answering incoming calls from customers, responding to requests about installation, disconnection, or changes to service, and instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services.

Key Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and exceeding customer satisfaction targets
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with arenaflex's products and services

What We Offer

At arenaflex, we're committed to providing our employees with a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. We offer a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness program
• Opportunities for career growth and development
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Collaborative, inclusive work environment

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're committed to providing a flexible and supportive work environment that allows you to thrive in your role. Our culture is built on a foundation of collaboration, innovation, and customer obsession. We're passionate about delivering exceptional experiences for our customers, and we're looking for like-minded individuals to join our team.

How to Apply

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. We're committed to diversity and inclusion, and we celebrate our employees' differences. We're an equal opportunity employer, and we welcome applications from qualified candidates from all backgrounds. Apply Now! Apply for this job