Sr. Director of Process Optimization

Our Company:

Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.

As part of our team, you’ll be rewarded with:

• Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment
• 12 paid holidays and flexible paid time off
• 401(k) contributions
• Employee Resource Groups that build community
• Career growth opportunities
• An excellent work/life balance

Location: Remote – USA

As Revecore’s Sr. Director of Process Optimization, you will:

Lead organization-wide initiatives to standardize and centralize operational processes. This role partners closely with cross-functional stakeholders to assess current-state workflows, develop scalable process frameworks, and drive sustainable adoption through structured change management practices.

The Role:

• Lead end-to-end process improvement initiatives, encompassing current-state analysis, solution design, implementation planning, and post-deployment evaluation.
• Develop, maintain, and govern a centralized repository of process documentation, including standard operating procedures, playbooks, and workflow diagrams.
• Manage cross-functional project plans, stakeholder engagement, and milestone tracking to ensure timely and high-quality delivery of improvement initiatives.
• Design and execute change management strategies, including stakeholder communication plans, training curricula, and adoption monitoring frameworks.
• Conduct structured process assessments to identify inefficiencies, control gaps, and opportunities for standardization across business units.
• Establish and report on key performance indicators to measure process health, initiative progress, and the sustained impact of improvement efforts.
• Facilitate working sessions and workshops with stakeholders at all organizational levels to drive alignment and inform process design decisions.

You’ll be successful if you have:

• Bachelor's degree in Business Administration, Operations Management, or a related field; or equivalent professional experience.
• Minimum of 5 years of dedicated experience in change management or business process improvement, or directly related cross-functional discipline.
• Demonstrated ability to lead process change initiatives from inception through full organizational adoption.
• Prior experience establishing or scaling an operational process function within a growth-stage organization.
• Proficiency in process documentation methodologies and familiarity with tools such as Lucidchart, Visio, Confluence, Notion, or equivalent platforms.
• Excellent written and verbal communication skills, with the ability to convey complex operational concepts clearly to diverse audiences.
• Demonstrated capacity to influence stakeholders and build alignment across organizational levels without direct authority.

It would be great if you also have:

• Lean, Six Sigma (Green Belt or higher), or equivalent process improvement certification.
• Project Management Professional (PMP) or comparable certification.
• Experience developing and delivering formal training programs or instructional content at an organizational level.

Work at Home Requirements:

• A quiet, distraction-free environment to work from in your home.
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check.

Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts Michigan, Minnesota, Mississippi Missouri, Nebraska, New Hampshire North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin