[Remote] Support Specialist

Note: The job is a remote job and is open to candidates in USA. Brex is an AI-powered spend platform that helps companies manage their spending with integrated solutions. As a Support Specialist, you will resolve customer inquiries and contribute to the overall customer experience, collaborating with various teams to ensure customer satisfaction.

Responsibilities

• Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Identify, reproduce, and document bugs for the Engineering teams
• Make active contributions to help achieve team goals and successes
• Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Skills

• This role is required to be located within the greater Vancouver area
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Comfort with and enthusiasm for using AI tools in a customer support environment
• Bachelor's degree
• FinTech experience
• Prior experience in a customer-facing role, ideally in a support function
• Experience with AI-powered customer service tools
• Currently hold or have recently held a Series 7 and/or 63 securities license
• Willingness to work overtime

Benefits

• Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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