Customer Service Representative

Bally's Interactive is a company focused on delivering exceptional customer service, and they are seeking a Customer Service Representative to understand and address customer needs. The role involves responding to inquiries, resolving issues, and maintaining high standards of service while adhering to company policies.

Responsibilities

• Understanding and addressing their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilizing software, databases, scripts, and tools appropriately
• Understand and strive to comply or exceed call center metrics while providing excellent customer service
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
• Adhering to all company policies and procedures

Skills

• Ability to obtain and maintain licensing in all jurisdictions Bally's operates in
• Understanding and addressing customer needs, complaints, or other issues with products or services
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to comply or exceed call center metrics while providing excellent customer service
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
• Adhering to all company policies and procedures

Company Overview