Customer Service Representative (Night Shift)

Bally's Interactive is seeking a Customer Service Representative for the night shift. The role involves addressing customer needs and complaints, while providing efficient and professional service.

Responsibilities

• Understanding and addressing their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilizing software, databases, scripts, and tools appropriately
• Understand and strive to comply or exceed call center metrics while providing excellent customer service
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
• Adhering to all company policies and procedures

Skills

• Ability to obtain and maintain licensing in all jurisdictions Bally's operates in
• Understanding and addressing customer needs, complaints, or other issues with products or services
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to comply or exceed call center metrics while providing excellent customer service
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
• Adhering to all company policies and procedures

Company Overview